Bronze

$ 75

Per Month
  •  1* Platform License
  •  3* Timed-In License
  •  Free Initial Setup
  • Customization Available
  • Email Support (16 x 5)  Phone Support **
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Basic

$ 150

Per Month
  • 3* Platform License
  • 10* Timed-In License
  •  Free Initial Setup
  • Customization Available
  • Email Support (16 x 5)  Phone Support **
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StandardRecommended

$ 250

Per Month
  • 5* Platform License
  • 20* Timed-In License
  •  Free Initial Setup
  • Customization Available
  • Email Support (16 x 5)  Phone Support **
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Premium

$ 300

Per Month
  •  10* Platform License
  • 30* Timed-In License
  •  Free Initial Setup
  • Customization Available
  • Email Support (24 x 5)  Phone Support **
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* Add-on User license Available Options
–  [Platform License: $45 / User / Month | Timed-In License: $15 / User / Month]
–  Bundle Package Add-on Available

** Customization and Support Plan Add-ons
– Customization rate for every extra hour: $ 65 / Hour
–  Bundle Package Available
–  SupportAdd-on Package Available

Platform Licenses:  Platform licenses are Salesforce licenses which can be used for Subscriber and Admin role access. It include platform subscription along with Timed-In App subscription.

Timed-in Licenses: Timed-In App license is only Application specific license, which can be used for Timed-in App defined roles and access. Subscriber have full ownership with these licenses and can be defined any number of users with any role and access.

Support Package

Standard Support Premium Support
Service Availability 8 x 5 Support [This support only available with working hours and working days], except US and Indian public Holidays 24/7 Hours Support, except US holidays
Resolution Time[Max] 7-10 Days 72 hours
Acknowledgment time[Max] 24-30 Hours[May be altered when holiday or weekend] Within 15 – 45 Minutes
Support Medium Email Only Email and Phone
Development Enhancement Not Supported Supported but in a limit
Price(Cost) / Month $ 170 USD + tax $350 USD + tax
Pricing Plans Available in Monthly, Quarterly, half yearly and yearly Payment. Available in Monthly, Quarterly, half yearly and yearly Payment.
Support Log Not provided Provided
Emergency Support Not Provided / But as an Add-on you can buy Yes Provided, 1 time / Month

Customer Satisfaction, Cancellation and Refund Policy

At VANGUARD DATA SOLUTIONS we strive to create quality SaaS-enabled software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.

Monthly Subscriptions

If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline a solution for task tracking that will meet your needs.  If you are not satisfied with our mobile app development services, we will gladly offer you a pro-rata FULL REFUND for the price you have paid.

Annual Subscriptions

VANGUARD DATA SOLUTIONS doesn’t force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. If at anytime during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a Pro-rata FULL REFUND for your purchase.

We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription). So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED ​REFUND for the reminder of your contract.

Auto-Renewal

For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.

For questions, please e-mail payments@timed-in.com.

FAQ

Questions? See answers to frequently asked questions.

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Talk to one of our Timed-In platform specialists.

+1 (954) 934-2820

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